Frequently Asked Questions
WHEN CAN I EXPECT DELIVERY OF MY ORDER?
Order processing usually takes 1-2 business days. The average delivery time within Germany is approximately 4-6 business days. My estimated delivery time has passed.
WHERE IS MY ORDER?
Orders are usually delivered within the expected delivery time. However, delays may occur. If you have not received your order within three days after the original delivery date, please send an email to: info@claudiasjewels.com
WHAT ARE THE SHIPPING COSTS?
When ordering from Claudia Jewerly, you always benefit from free shipping.
WHAT PAYMENT METHODS DO YOU OFFER?
Claudia offers secure payment options. We use the most popular payment providers in Germany:
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Paypal
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Apple Pay
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Google Pay
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MasterCard
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Visa
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American Express (AMEX)
WHAT CAN I DO IF SOME PRODUCTS ARE MISSING?
Due to weight, some orders are shipped in separate packages. To ensure quality, products may come from different suppliers. If you order several products at once, they may not be delivered at the same time. Don’t worry, your order is on its way. Remaining products are usually delivered within 1 to 3 business days.
WHAT SHOULD I DO IF THE PACKAGE IS DAMAGED?
If your order is damaged during delivery, please contact our customer service immediately at info@claudiasjewels.com. Please take a photo of the damage and attach it to your email. Do not return the goods without sending us the photos first. This will help us find the best solution.
WHAT SHOULD I DO IF I RECEIVED THE WRONG PRODUCT OR IT DOES NOT FIT?
First, contact our customer service at info@claudiasjewels.com We will work with you to find the best solution. If this does not work, you will only be responsible for the cost of returning the product to the address.
Company name: Claudia Jewerly
Address: 75 S 43rd St, San Diego, CA 92113, United States
Company number: 77857161
Email: info@claudiasjewels.com